Introduction

Our business relationship with you is governed by these terms and conditions. Please get in touch with us if you have any inquiries about the contents.

LOCATION AND HOURS OF BUSINESS

We are located in  We are open from Monday through Friday from _________ to _. Usually, appointments are required to visit our offices.

OUR INSTRUCTION

These terms and conditions of business will govern any future instructions you provide, as you have authorised us to act on your behalf. In the event that these terms and conditions of business are modified, we reserve the right to give you written notice of the changes. Your continued instructions, together with any subsequent written notifications of changes and/or amendments, will be deemed acceptance of these terms and conditions of business in the absence of your signed acceptance.

AUTHORITY TO PROVIDE US WITH INSTRUCTIONS.

Unless we are representing you directly, please inform us right away of the person or people who have the necessary authority to give us instructions. Unless specifically instructed otherwise, we will take it for granted that any individual we reasonably believe to be in a position of authority may give us instructions. We will follow any written, verbal, or email instructions that are given.

SCOPE OF OUR SERVICES

We will send you information about the services we will offer and the approximate costs as soon as you give us instructions on a new project. These terms and conditions of business should be read in conjunction with any engagement letter or other similar document. If different terms and conditions of business have been agreed upon that conflict with this agreement, those terms and conditions will take precedence, provided that they have been agreed upon in writing by both parties.

SCOPE OF WORK UNDERTAKEN IN RESPECT OF OUR LETTER BEFORE ACTION SERVICE

The scope of our letter before action service is restricted. We will write a letter to your client or customer on your behalf before taking any further action for a fixed fee of
___________ plus VAT. As a result, our fixed fee of £ plus VAT does not

include any in-depth analysis of your chances of successfully recovering the money owed to you or any in-depth advice regarding the contents of any response letter that is received. The service is suitable for debts that are likely to be uncontested. It is standard procedure for us to demand payment from your client or customer and add reasonable

debt recovery costs to the principal debt owed to you under the Late Payment of Commercial Debts Regulations 2002, as amended by the Late Payment of Commercial Debts Regulations 2013. We will keep these fees if we are able to collect such fair debt recovery costs from your client or customer.

SCOPE OF WORKUNDERTAKEN IN RESPECT OF OUR FIXED FEE DEBT RECOVERY SERVICE

For a set fee, we will provide simple debt recovery claims online. After reviewing your instructions, a claim form will be prepared and sent out. We will keep you updated and forward a copy of any response that your customer or client might send. In the event that your client or customer fails to pay the judgement amount, we will enter judgement on your behalf and advise you about the best course of action for enforcement, if your claim is not contested.

BILLING AND PAYMENT

It is standard procedure for us to request large payments from our clients in order to cover the profit costs we will bill you and any expenses—like court and third party fees— that are anticipated in connection with your case. We do not grant credit, and it is likely that as your claim is being processed and as time goes on, we will ask for payment in account of costs. It is crucial that you realise that your overall charges and expenses might exceed any advance payments, even though we will credit any such payments against your final bill. Before we start working, we must have cleared funds if we ask for payment for our charges and expenses. We reserve the right to refuse to start or finish

work if you fail to provide payment for costs incurred. While the work is being done, we will send you interim invoices detailing our charges and expenses, and once the job is finished, we will send you a final invoice. We must receive prompt payment for our invoices in order to maintain our competitive pricing for our clients. A bill is considered
received two days after it is sent to you by , and payment is due

to us immediately upon receipt of the invoice. All bills must be paid in full, with no exceptions or setoffs. If you do not pay an invoice within fourteen days of the date it was issued, we reserve the right to charge you interest in accordance with the Late Payment of Commercial Debts Regulations 2002, as amended by the Late Payment of Commercial Debts Regulations 2013.

Furthermore, we reserve the right to stop working on any matters we are handling for you and/or to end the retainer agreement if an invoice, in whole or in part, is not paid within thirty days of the date of receipt. Furthermore, all unpaid invoices at the time of termination will also become immediately due and payable. If necessary, we reserve the right to keep any money that we are able to collect from your client(s) and/or customers on your behalf in order to settle any unpaid bills related to specific cases we are handling for you.

CASH POLICY

Our standard procedure is to not take cash from clients; however, in extraordinary

cases, and with the principal’s prior consent, we might take up to £ in cash.

Kindly refrain from making cash deposits directly to our bank, as this could lead to expenses for us to verify the origin of such payments. All incurred expenses will be billed

to you. You will get payment for any amounts owed to you via bank transfer or cheque. If all required checks have been made and there is not a compelling reason to do so, it will not be paid in cash or to a third party.

PAYMENT OF INTEREST

Any funds received on your behalf will be kept in Banks in our client account.You will not receive interest unless the total interest amount surpasses £ _. The rate that Bank sets for that account will be used to calculate and pay you any interest that exceeds £ _. This rate is subject to change at any time. Interest

is typically paid for a period of time that begins on the date(s) that we receive cleared funds and ends on the date(s) that you receive your checks and/or bank transfers.

BANKING COMPENSATION SCHEME

It is improbable that this company would be held accountable for damages stemming from a bank collapse. Any funds held with Bank will be held on your behalf.

The £85,000.00 maximum for the Financial Services Compensation Scheme (FSCS) applies to an individual; therefore, if you have additional personal funds in the same bank that we use, the total limit will still be £85,000.00. Acceptance of these terms will be interpreted as your agreement for us to give the FSCS access to your information so they can handle any compensation claims. Value-added tax (VAT). You are responsible for paying any VAT that is applied to the amounts we invoice. We will send you a VAT invoice that is appropriate.

TAX ADVICE

We do not offer tax advice; for expert guidance, please get in touch with your accountant. Our code of conduct is for professionals. The Solicitors Regulation Authority governs a code of conduct that applies to us as solicitors. A copy can be viewed at
____________________.

PROFESSIONAL INDEMNITY INSURANCE

We are covered by professional indemnity insurance through ;

specifics are available upon request.

REGULATORY INFORMATION

Maintaining client confidentiality is of utmost importance, and we are legally and professionally obligated to make sure that your matters are handled in a discreet manner. We promise to keep the details you gave us private, unless:

You have authorised the information to be disclosed to a third party. You have given permission for the information to be shared with an outside party.
To meet any current legal or regulatory requirements, it is essential to use the information you have provided to perform identity checks on you and/or any principal. Disclosure of the information is required while a credit reference is

being checked. Following a statute requires anyone who knows or suspects that a transaction involves money laundering or terrorist financing to report it to the National Crime Agency. It is unlikely that we will be able to notify you that a disclosure has been made if we determine that one is required in connection with your matter. Furthermore, we might need to temporarily cease working on your case without informing you. We disavow all responsibility for any loss, damage, or hold-up arising from the company following any legal or regulatory requirements. The information is in the public domain or becomes so without any violation of confidentiality on our part.

We disclaim all liability and responsibility for any consequential losses incurred as a result of our adherence to legal or regulatory requirements. We reserve the right to bill for fulfilling those responsibilities.

DATA PROTECTION AND AUDITING AND VETTING OF FILES

We make use of the data you give us in connection with delivering legal services. Your instructions, our duty of confidentiality, and the Data Protection Act 1998/GDPR of May 2018 Policy (for individuals) govern how we use such information. Please be aware that we might have to provide information to outside auditors, expert witnesses, and other professional advisers as part of our work for you. Please notify us right away if there is a reason why any information should not be shared with any pertinent third parties. You are entitled to see the personal information we have on file about you.

INSURANCE

The Financial Conduct Authority has not given us authorization. For the purposes of the Financial Services and Markets Act 2000, however, the Law Society of England and Wales is a designated professional body. This permits solicitors to engage in insurance mediation activities that include consulting and setting up insurance, including post- event insurance linked to a conditional fee arrangement. You must get in touch with an insurance broker or insurer if you need more thorough guidance and support regarding insurance.

INSTRUCTION OF THIRD PARTIES AND/OR LAWYERS

We will follow your specific instructions when it comes to designating a third party (expert witnesses, attorneys, accountants, and inquiry agents) to help you with your claim. You will bear the primary responsibility for paying the third party’s and/or lawyer’s fees, and we will act as your agent. We disclaim all liability for the quality and accuracy of any advice given by the lawyer or other third party. This contract is exempt from the provisions of the Contracts (Rights of Third Parties) Act 1999. This contract only benefits you and us.

COMPLAINTS

We are sure that we will always deliver an efficient service that meets your needs. Every single one of our customers is important to us, so it is crucial that we know if they are not

happy. Please get in touch with the lawyer handling your case if you have any concerns, questions, or grievances. They will first attempt to find a solution. Should you be dissatisfied with any part of our service or a bill, you have the right to file a formal complaint by sending a written message to the firm’s principal. Within eight weeks of receiving your written complaint, we will look into it and get back to you. You can file a complaint with the Legal Ombudsman, whose address is
____________________________, phone number is , and

email address is , if you are still not satisfied. Within six

months of receiving our final written response to a complaint, or within a year of the act or omission that gave rise to the complaint or made you aware of it, you must file a referral of a complaint with the Legal Ombudsman. According to Part II of the Solicitors Act of 1974, you have the right to ask a judge to evaluate a bill if you disagree with its contents. Please be aware that interest may still accrue on all or a portion of the outstanding balance despite this.

EQUALITY AND DIVERSITY

We are dedicated to advancing diversity and equality.

If you would like a copy of our equality and diversity policy, kindly get in touch with us.

APPLICABLE LAW

The laws and jurisdiction of England and Wales alone will govern any disagreement or legal matter resulting from our terms and conditions of business.

TERMINATION

You have the right to discontinue giving us written instructions at any time. All of your papers and records, however, will belong to us until our bills and any unpaid fees and expenses are settled in full. We must have a valid reason before we decide to no longer represent you. Good reasons include but are not limited to:

There is a credit risk to us.

A conflict of interest arises.

We are required by law to cease acting for you.

There is a risk to our reputation.

Where our duties to the court or our regulators are compromised.